Returns & Refunds Policy

We want you to feel confident when shopping with KALRAH. If your purchase isn’t quite right, we offer free returns within 7 days of receiving your order, subject to the conditions below.

Return Period

You may request a return within 7 days from the date your order is delivered.

Returns requested after this 7-day period may not be accepted.

Return Conditions

To be eligible for a return, the item must:

• Be unworn, unused and unwashed

• Be in its original condition, with no stains, marks, damage or signs of wear

• Have all original tags and labels attached

• Be returned in its original packaging, where applicable

We reserve the right to reject returns that do not meet these conditions.

Free Returns

KALRAH provides free returns within 7 days of receiving your order for eligible items.

Once your return request has been approved, we will provide instructions on how to return your item.

Exchanges

If you would like to exchange your item for a different size or item, please contact us within 7 days of receiving your order.

Exchanges are subject to product availability. If the requested item is unavailable, a refund may be offered instead.

Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

For approved returns, your refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Non-Returnable Items

For hygiene and product protection reasons, certain items may not be eligible for return.

Items that have been worn, washed, altered, damaged, stained, or otherwise do not meet our return conditions will not be accepted.

Incorrect or Damaged Items

If you receive an incorrect or damaged item, please contact us as soon as possible with your order number and clear photographs of the item received.

We will review the issue and assist you with the appropriate return or replacement.

How to Request a Return

To initiate a return, please contact KALRAH within 7 days of receiving your order with your order number and reason for the return.

Our team will provide you with the next steps once your request has been reviewed.

KALRAH reserves the right to make the final decision on whether a return or refund meets the conditions outlined in this policy.